Our Commitment to You
1. Helping you plan
You will get all the advice you need about how the Internet can be used successfully to develop your business; what kind of objectives you need to set, the type of features you’ll need to build in, and how to measure your website’s performance long after it’s live. You will know if you really do need a website and what kind of return and value it could generate for your business.
2. Experienced professionals you can rely on
You’ll receive the most striking website design, the most competent technical development and the highest level of customer service with no red tape and no layers of management. You’ll enjoy a hassle free working relationship directly with our expert team who want to talk to you and are as committed to your online success as you are.
3. Keeping you informed
As we plan, build and look after your website, all actions, timings, responsibilities and milestones will be communicated through our online project management system so you can always be involved and fully informed of progress every step of the way.
4. You’ll make people’s lives easier not harder
Your website will be designed to work for the person at the other end. We’ll stand in their shoes with you; think about what they need to see and how they need to use your site. It’ll make their lives easier, they’ll be able to find what they’re looking for and they’ll tell others that your site worked for them.
5. Building on your success
We’ll review your website’s success with you regularly, helping you to assess performance against objectives, set targets for the forthcoming period and agree the actions we’ll take to help you meet your online goals. You can rely on us to focus on your website’s performance so you can focus on running your business.
6. Established and experienced
Our reputation and track record means that over 80% of our business is referred to us. You have the reassurance that we consistently exceed expectations in the websites we create, the customer service we provide and the results we deliver.
7. Highest levels of security
Your website will always be protected by the very latest hardware and software security. You never have to be concerned about unauthorised site access or keeping your site safe and free from attack by hackers or viruses. We know your online business depends on our security – and we make this a number one priority.
8. Expert support you can trust
Even while you sleep, the people who designed and built your website will be checking that it’s working properly. You can have complete confidence that the people who know your site best are permanently watching it, providing all aspects of back-up and technical support; every day, around the clock.
9. Dependable websites for today and tomorrow
Your website will work smarter, feel better and be easy to use by everyone, regardless of ability or disability and regardless of how they access the Internet. People will always be able to use all of your website and it will always work as it was designed to, regardless of technology advances.
10. Packaged solutions for long-term success
Whatever your objectives, your website requires long-term focus, planning and action. We combine this service with your original design and content, continuing 24-hour support and future upgrades so you know your website will receive ongoing professional direction. A low monthly fee covers all these services so you won’t face any large up-front costs and you won’t have to pay anything when upgrades are needed.
11. Professional people
Yes we’re professional and take great pride in the confidence you place in us. We love our work too and that means having fun as well as making sure we provide you with the best possible solution that really works. Your own Lead Developer will run your website and at any time you can talk directly to the team that’s expert at building websites, not selling you something you don’t need.
12. Freedom of choice
Your business means everything to us and we want your website to mean everything to you. We want you to choose us to build your website and to look after it for you for a very long time; not because you have to but because you want to, based on the results we help you achieve. That’s why we’ll never talk to you about minimum contract periods or long-term tie-ins. We don’t think you would ever choose to stop working with us but if you did, you could do so without notice and without penalty.
You have our commitment
That we’ll build you the best possible website that works for the people who use it, to give you the best return on your investment.
